Privacy policy

Last Updated: 11 July 2026

Our Commitment to Your Privacy

At Funky Monkey Lab, your privacy matters to us.

We only collect the personal information we need to operate our Website, process your orders, provide customer support and improve your shopping experience.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with and the choices available to you when you use our Website, create an account, place an order or otherwise interact with us.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

SECTION 1 – WHO WE ARE

This Privacy Policy applies to the Website operated by Funky Monkey Lab ("Funky Monkey Lab", "we", "our" or "us").

When we refer to "personal information" in this Privacy Policy, we mean information that identifies you or could reasonably be linked to you.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this Policy.

SECTION 2 – THE INFORMATION WE COLLECT

Depending on how you interact with our Website and services, we may collect or process different types of personal information.

Information You Provide Directly

When you interact with us, you may choose to provide personal information including:

  • your name;
  • email address;
  • telephone number;
  • billing address;
  • shipping address;
  • payment information (processed securely by our payment providers);
  • account login information;
  • order history;
  • product reviews;
  • messages submitted through our contact form, live chat or customer support; and
  • any other information you voluntarily provide.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically by our Website and trusted service providers, including:

  • IP address;
  • browser type;
  • device information;
  • operating system;
  • pages visited;
  • products viewed;
  • referring website; and
  • information collected through cookies and similar technologies.

This information helps us improve the performance, security, functionality and overall user experience of our Website.

Information Received from Third Parties

We may also receive personal information from trusted third-party providers where necessary to operate our business and provide our products and services.

These providers may include:

  • payment processors;
  • manufacturing and fulfilment partners;
  • shipping providers;
  • marketing platforms;
  • customer review platforms;
  • live chat providers; and
  • analytics providers.

SECTION 3 – HOW WE USE YOUR INFORMATION

We use your personal information to:

  • process and fulfil your orders;
  • create and manage your customer account;
  • provide customer support;
  • communicate with you about your orders and enquiries;
  • deliver digital products where applicable;
  • personalise your shopping experience;
  • improve our Website, products and services;
  • respond to enquiries submitted through our contact form or live chat;
  • publish product reviews where appropriate;
  • send marketing communications where you have chosen to receive them;
  • detect, investigate and help prevent fraudulent or unlawful activity;
  • maintain the security of our Website; and
  • comply with applicable legal obligations.

We only use your personal information for the purposes described in this Privacy Policy or where otherwise permitted or required by law.

SECTION 4 – COOKIES AND SIMILAR TECHNOLOGIES

Our Website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse Website traffic and support the operation of our online store.

Cookies are small data files stored on your device when you visit a website.

We may use cookies and similar technologies to:

  • keep items in your shopping cart;
  • remember your preferences;
  • improve Website performance;
  • understand how visitors use our Website;
  • personalise your shopping experience;
  • measure the effectiveness of our marketing;
  • support analytics and Website functionality; and
  • help keep our Website secure.

Most web browsers allow you to manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our Website.

SECTION 5 – MARKETING COMMUNICATIONS

If you choose to subscribe to our newsletter or other marketing communications, we may send you information about new products, promotions, special offers and other news relating to Funky Monkey Lab.

You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Choosing not to receive marketing communications will not affect transactional emails relating to your Orders, customer account, enquiries or other important service-related communications.

SECTION 6 – SHARING YOUR INFORMATION

We only share your personal information where reasonably necessary to operate our business and provide our products and services.

We only share the personal information required for trusted service providers to perform the services they provide to us.

Depending on how you interact with our Website, we may share personal information with trusted third parties including:

  • payment providers;
  • manufacturing and fulfilment partners;
  • shipping and delivery providers;
  • email marketing providers;
  • customer review platforms;
  • live chat providers;
  • analytics providers;
  • fraud prevention services; and
  • professional advisers or government authorities where required by law.

We do not sell your personal information.

We take reasonable steps to ensure that our trusted service providers handle your personal information responsibly and only for legitimate business purposes.

SECTION 7 – INTERNATIONAL DATA TRANSFERS

Because Funky Monkey Lab operates online and works with trusted service providers located in different countries, your personal information may be processed or stored outside your country or region.

Where this occurs, we take reasonable steps to ensure that your personal information continues to receive an appropriate level of protection and is handled in accordance with this Privacy Policy.

SECTION 8 – DATA SECURITY

We take reasonable technical, administrative and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration or disclosure.

While we work hard to safeguard your personal information, no method of transmitting or storing data over the internet is completely secure. As a result, we cannot guarantee absolute security.

You are also responsible for maintaining the confidentiality of your account credentials and notifying us promptly if you believe your account has been compromised.

SECTION 9 – DATA RETENTION

We retain your personal information only for as long as reasonably necessary to:

  • provide our products and services;
  • process and fulfil your Orders;
  • manage your customer account;
  • provide customer support;
  • comply with legal, accounting and regulatory obligations;
  • resolve disputes;
  • enforce our agreements; and
  • improve our business operations.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or de-identify it where appropriate.

SECTION 10 – YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights regarding your personal information under applicable privacy laws.

These rights may include the ability to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete personal information;
  • request deletion of your personal information where applicable;
  • withdraw your consent where processing is based on your consent;
  • object to certain uses of your personal information; and
  • request a copy of the personal information you have provided to us.

If you wish to exercise any applicable privacy rights, please contact us using the details provided at the end of this Privacy Policy.

We will respond to your request in accordance with applicable privacy laws.

SECTION 11 – CHILDREN'S PRIVACY

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so we can investigate and, where appropriate, remove that information.

SECTION 12 – THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, applications or services that are not owned or operated by Funky Monkey Lab.

We are not responsible for the privacy practices, content or security of those third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit before providing your personal information.

SECTION 13 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, products, services, technology, legal obligations or the way we handle personal information.

When we make changes, we will publish the updated Privacy Policy on our Website and update the "Last Updated" date at the top of this page.

Your continued use of our Website following the publication of any changes constitutes acceptance of the updated Privacy Policy.

SECTION 14 – CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, we're always happy to help.

Funky Monkey Lab

Email: shop@funkymonkeylab.com

Website: https://funkymonkeylab.com